Local entrepreneurs are being encouraged to place more focus on queue management.
This in an effort to address the issues of overcrowding and physical distancing in business places as they continue to deal with the impact of COVID-19 on their operations.
The recommendation comes from Roshaine Gunter, Industrial Engineer at the Jamaica Business Development Corporation.
Queue management is the process of controlling and influencing how the customer waits in line.
It facilitates better customer flow, increases profitability and makes for a safe and healthy working environment for employees.