Qantas Airways has agreed to pay AUD$120 million to settle a lawsuit over the sale of thousands of tickets on already cancelled flights, in an attempt to end a reputational crisis that has engulfed the airline.
The company will split AUD$20 million between more than 86 thousand customers who booked tickets on the so-called "ghost flights" and pay a fine of $100 million instead of defending the lawsuit it had previously vowed to fight.
The airline's CEO, Vanessa Hudson, said Qantas let down customers and fell short of its own standards.
comments powered by Disqus
All feeds
