Digicel, Flow say service restored to more than 90% of customers

By Halshane Burke   

 

Both major telecoms providers are reporting continued progress in their restoration efforts following the passage of Hurricane Beryl.

 

Digicel is reporting that as at Sunday, it has restored service to 96 per cent of its Mobile customers and 98 per cent of fixed services while Flow says 92 per cent of Mobile customers are back online with 91 per cent of home customers being reconnected.

 

The Office of Utilities Regulation says both providers have advised that they will be extending reprieves to customers.

 

The OUR says Flow has advised that it will go against the provisions of its Standard Terms and Conditions to offer, among other things, a one-time rebate to customers' accounts whose Fixed services have been interrupted for more than 72 hours; and an extra allowance of 5 gigabytes for one month to its Postpaid mobile customers which will be rolled out in August.

 

Digicel says it has implemented relief measures to include no payment for lost days of service for its prepaid and postpaid customers who were unable to connect to its network since Hurricane Beryl.

 

Digicel Prepaid customers are being given a bundle consisting of data and local minutes, with special accommodations for customers in areas where service is not restored up to today.

 

The OUR says it continues to exercise its regulatory functions to ensure the services are restored within the committed timelines.