NCB North Tower - file photo
NCB has issued an updated statement on the problems surrounding its online platform upgrade.
The bank said it continues to address all queries from customers in relation to salaries processed manually.
NCB said it has processed all files submitted, but some customers are still experiencing difficulties due to rejection of payments for various reasons, including in many cases incorrect account numbers in the files submitted.
The bank said it has been working with employers and other banks to process the rejected transactions or to identify alternative ways to pay salaries.
It is also working to simplify the salary upload process.
NCB said it will ensure that customers are not penalised as a result of these challenges and all associated late fees and charges will be reimbursed.
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