National Commercial Bank (NCB) says all the problems resulting from its online platform upgrade should be resolved by the end of next month.
Senior General Manager of Corporate, Commercial and Consumer Banking at NCB, Brian Boothe, says customers should begin seeing improvements by next week.
Last month, thousands of people were unable to receive their salaries and conduct transactions following an upgrade to the online platform.
This month, some customers still complained that their salaries were deposited late.
NCB has committed to paying the late fees incurred by its customers on loans, credit cards, and utility payments as a result of the technical issues with its online platform.
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