BPO companies making progress in combatting fraud - Sinclair

By Prince Moore    

 

The Global Services Association of Jamaica says business process outsourcing (BPO) companies have made significant investments to detect and combat instances of fraud.

 

It follows the revelation that two employees of local BPO company, Sutherland Global Services, have been implicated in a ticket fraud scheme that targeted high value events in the United States.

 

Wayne Sinclair, President of the Global Services Association of Jamaica, says the issue has cast a shadow over the sector.

 

At the same time he says the association has been working to reassure international partners that adequate security measures are in place to protect the personal information of clients. 

 

"It's something that we have been fighting hard in terms of just the general perception, not just here locally, but internationally. This issue that we have of scamming is something that is known. It's not new. And so whenever anything like this pops up anywhere, anytime, it's just not good for us.

 

"Fortunately though, we also have been very feverishly, and I'm talking about not just the industry as an organisation, but the individual companies have been taking steps over the years to ensure that we are very tight on our security. I know several companies have made significant investments in security, enhancing the security features surrounding their operations. So we're in a much better place where that is concerned today than we were even say three, five years ago," he asserted.