GSAJ President Wayne Sinclair
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Wayne Sinclair, President of the Global Services Association of Jamaica
By Javaughn Keyes
President of the Global Services Association of Jamaica (GSAJ), Wayne Sinclair, says Jamaica is positioned to offer expanded services in the Business Process Outsourcing industry.
In an interview with Radio Jamaica News, Mr. Sinclair said the country has built a good reputation in the global services business.
"We have proven ourselves, so we will always have the ability to continue to attract additional business. Additional business is always looking to come here but what we have to continue to demonstrate is that we have the workforce, and we can continue to deliver superior service quality, which again we have demonstrated in the past," he asserted.
While Jamaica may not be able to fill tens of thousands of positions at a time, Mr. Sinclair said the country is "always a go-to choice for companies".
He sought to debunk the perception that business process outsourcing jobs are generally low paying.
"I have a fairly small shop, maybe about 110 heads. Every time I put out an ad for additional employees, I'm getting three to four hundred applications, sometimes 500 applications, right? You wouldn't have that much of a demand if persons who know what we pay felt like what we were paying wasn't enough," he argued.
"I feel for the skill sets that we bring in on an entry-level basis, we are extremely competitive in terms of our wages. So, you know, if there are young persons out there that believe that the BPOs don't pay enough, I would say you probably need to just do some investigation and you'll find that that's not exactly so," added Mr. Sinclair.
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