The Office of Utilities Regulation has made significant changes to the Guaranteed Standards scheme for Jamaica Public Service Company Limited and the National Water Commission.
The Guaranteed Standards are minimum service level agreements between the OUR and the utility entities to ensure value to customers.
A breach of a guaranteed standard results in a compensatory payment to the affected customer's account.
The changes will take effect after the upcoming reviews of the anticipated five-year tariff application from both utility providers, expected during the 2024–2025 financial year.
The OUR has reduced the number of Guaranteed Standards for JPS's post-paid service from 17 to 14 and from 17 to 15 for the NWC.
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