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The Bustamante Industrial Trade Union (BITU) has shed light on the decision by Scotiabank Jamaica to restructure its contact centre, resulting in 200 positions being made redundant.
RJR News first reported on Tuesday that the process will begin on March 31 when the bank will transfer the service to another company in the Scotiabank Group - Finbiz.
According to Senator Kavan Gayle, BITU President-General, the bank had been contemplating the move for sometime, based on the belief that the service "can be delivered elsewhere within the region, up to a maximum of 40 per cent lower cost."
In light of that consideration, he said the transition to another entity, still operating in Jamaica, was the best option.
"And so what the bank has decided to do, rather than eliminate the jobs, (is) to subsume those jobs into a new company operating out of Canada (Finbiz), which would, in effect, operate here in Jamaica.
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