Digicel has asked the Office of Utilities Regulation, OUR, to investigate its competitor LIME.
Digicel says it asked for the intervention of the regulator after it saw a pattern of unfair charges being levied against its customers calling LIME numbers. It has also asked for the regulator to ensure LIME compensates consumers who were affected by the charges.
Digicel said it first detected an unusual calling pattern to LIME numbers in November last year across 12 markets in the region.
It said its own investigations show consumers may be improperly charged for calls to LIME numbers.
The telecoms company said it tried to work with LIME to rectify the situation and had been assured many times that the situation had been corrected.
It said it however continues to find examples of the issue continuing in various LIME markets in the region.
Digicel said it has lost faith in LIME to resolve the issue hence the request that the OUR steps in to protect consumers.
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