FLOW is expected to return to the Office of Utilities Regulation (OUR) on Friday to provide more answers on how it plans to deal with increasing complaints from its customers.
The telecoms firm met with OUR officials late last week on the matter.
At that meeting it blamed the complaints on theft, vandalism and tampering with its cables and other facilities.
It will have to provide information on the locations of service interruptions, the steps it has taken to address customer concerns so far this year and plans to address existing service interruptions and plans to minimise them.
Flow's landline, mobile and internet businesses are regulated by the OUR.
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