Several American Airlines employees have been put on leave for their involvement in an incident in which black passengers were removed from a flight after a complaint about body odour.
Three passengers filed a lawsuit against the carrier in May, alleging racial discrimination in the January 5 incident.
In a note to employees, American Airlines CEO Robert Isom said the incident was unacceptable and that the company fell short of its commitment to customers.
The company has also announced a number of initiatives aimed at preventing such incidents from taking place, including an "advisory group" focused on the experience of black passengers.
In the May lawsuit, three men - who were not seated together and did not know each other - said every black man was removed from the flight between Phoenix, Arizona and New York City.
A total of eight passengers were removed.
The three men - Alvin Jackson, Emmanuel Jean Joseph, and Xavier Veal - were eventually allowed to re-take their seats on their original flight.
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