Flow Jamaica is grappling with a severe act of vandalism that has disrupted services for customers in Half-Way Tree, New Kingston, and surrounding areas.
The company says early Friday morning, vandals set fire to fibre cables after breaching a manhole.
Flow's Senior Manager of Communications, Danielle Savory, described the incident as a "senseless setback" that has left many homes and businesses without critical voice and internet services on what is typically a busy day.
Ms. Savory said technical teams are working to repair the damage and restore connectivity as quickly as possible, though the full extent of the impact is still being assessed.
She added that despite ongoing investments in securing network infrastructure, these acts of vandalism impose significant financial costs on the company and disrupt services for customers.
Flow is urging patience and understanding from affected customers as restoration efforts continue.
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