Dr Carl Bruce - GLEANER FILE PHOTO
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Dr Carl Bruce, Chief of Medical Staff, UHWI
The University Hospital of the West Indies is defending its renal dialysis unit amidst complaints from patients about the care being offered.
In a story carried in The Gleaner on Friday, several patients expressed frustration over what they said was the inadequate resourcing of the unit which is affecting quality and consistency of care.
The patients point to malfunctioning equipment, breakdown of the water treatment system and lack of materials as some of the issues that often delay the life-saving treatment.
The hospital is disputing the claims, stating that it stands firm in its dedication to continuous improvement, patient engagement, and high-quality, life-sustaining care.
It says, 21of the 24 dialysis machines acquired in 2020 remain fully functional, with the other three currently undergoing repairs, but this has not affected the quality of care that is delivered.
UHWI adds that more than 210 dialysis sessions are conducted weekly and approximately 840 monthly, which it says is the highest volume of dialysis care delivered by any one facility in the country.
The hospital says its water treatment system, a critical component of dialysis care, is an upgraded and rigorously maintained system, with scheduled preventative maintenance and emergency response plans to avoid down time.
Nevertheless, Dr Carl Bruce, Chief of Medical Staff at the University Hospital, speaking Friday on Radio Jamaica's Beyond the Headlines, said was open to probing the concerns raised.
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