The Office of Utilities Regulation (OUR) says it has been informed by Digicel that it has indefinitely halted the Prepaid Maintenance Fee to customers whose monthly spend is less than $50.
The utilities regulator was informed of the decision on Thursday.
The OUR intervened in the matter in response to Digicel’s implementation of the fee on June 22.
In a letter to the company, the OUR asked that it provide evidence that customers had been given sufficient advance notice, the exact amount to be charged and the basis for such a charge.
In its initial response to the OUR, Digicel indicated it had issued a public notice on June 22 to its customers via its website, where it also updated its Terms and Conditions of service.
However, in response to the OUR’s correspondence, Digicel subsequently acknowledged that the implementation of the Prepaid Maintenance Fee may not have been customer centric and it had not, in fact, provided sufficient notice of the change to its customers.
As a result, Digicel has decided to withdraw the fee at this time.
It says any decision to resume charging the fee, will be preceded by proper notification to customers and the OUR.
The mobile phone company also gave assurances that all customers who were charged the fee have received rebates.
.jpg)
All feeds
