Almost $39 million has not been paid over to customers of the Jamaica Public Service Company (JPS) and the National Water Commission (NWC) for breaches of the Guaranteed Standards during the January – March 2021 period.
According to the Office of Utilities Regulation (OUR), the unpaid sum is attributed to customers who have not claimed for breaches of the NWC Guaranteed Standards.
JPS customers are awaiting the outcome of the company's appeal to the Ministry of Science, Energy and Technology for force majeure relief from the Guaranteed Standards and the Overall Standards.
The JPS applied for force majeure relief due to the impact of the COVID-19 pandemic on its operations.
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