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CIBC Caribbean will close its Bahamas call centre and relocate the one in Montego Bay to Kingston amid plans to reshape all its call centre operations into a digital branch.
The banking group also reported that it will be deploying another US$25 million of capital through its Jamaican operation, in addition to the US$5 million already injected in January.
The bank is on a drive to grow its business in Jamaica as well as in the digital realm.
Amid the changes, the bank intends to retain its full-time staff but will also facilitate retirement or transition to other departments.
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