The National Housing Trust (NHT) has
admitted that it is experiencing problems in the disbursement of millions of
dollars in contribution refunds.
Customers have complained that they have not been paid refunds on contributions made in 2001, on the dates promised by the Trust.
At the start of this month, the NHT rolled out a new system in which refunds would be sent to specific commercial banks and two remittance agencies to be collected by contributors.
Friday night the Trust issued a public apology to contributors who have not received their 2001 contributions refunds by the promised delivery dates given at the time when applications were made.
According to the Housing Agency, the delay in payments has been due to several factors.
Chief among problems is that the automated systems being used by the NHT to process claims, require a precise match of certain information submitted by the customer, with the data on the NHT's files.
According to the Trust, where this match is not achieved, customers claims are rejected causing the agency to research the reason for the rejection and contact customers.
In addition, some bank accounts to which customers have asked for funds to be sent, are not held in the applicants' names causing the payment to be rejected by the bank and returned to the NHT.
The NHT has also blamed the delay on companies which have not submitted complete Annual Returns against which claims can be verified.
The NHT said it has sought to address the number of system rejected claims by manually reviewing these claims and re-entering them on the systems resulting in this process is taking longer than anticipated.
However the Trust expects that these claims will be cleared up by mid February.
In addition, the NHT is contacting companies which have not submitted payments or Annual Returns to demand that these submissions be made.
Customers have complained that they have not been paid refunds on contributions made in 2001, on the dates promised by the Trust.
At the start of this month, the NHT rolled out a new system in which refunds would be sent to specific commercial banks and two remittance agencies to be collected by contributors.
Friday night the Trust issued a public apology to contributors who have not received their 2001 contributions refunds by the promised delivery dates given at the time when applications were made.
According to the Housing Agency, the delay in payments has been due to several factors.
Chief among problems is that the automated systems being used by the NHT to process claims, require a precise match of certain information submitted by the customer, with the data on the NHT's files.
According to the Trust, where this match is not achieved, customers claims are rejected causing the agency to research the reason for the rejection and contact customers.
In addition, some bank accounts to which customers have asked for funds to be sent, are not held in the applicants' names causing the payment to be rejected by the bank and returned to the NHT.
The NHT has also blamed the delay on companies which have not submitted complete Annual Returns against which claims can be verified.
The NHT said it has sought to address the number of system rejected claims by manually reviewing these claims and re-entering them on the systems resulting in this process is taking longer than anticipated.
However the Trust expects that these claims will be cleared up by mid February.
In addition, the NHT is contacting companies which have not submitted payments or Annual Returns to demand that these submissions be made.
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