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NWC's billing system to be audited by OUR

The billing and metering systems of  the National Water Commission (NWC) will be the subject of  an audit to be conducted next year by the Office of  Utilities Regulation (OUR).

The OUR wants to know what is causing billing concerns such as high consumption, meter reading accuracy and frequency, estimation of consumption, billing adjustments and billing punctuality.

The regulator says it also wants to know the extent to which the NWC is complying with Quality of  Service Performance Targets and the related guaranteed standards.

According to the OUR, the audit will try to identify weaknesses in the metering and billing systems and make recommendations to bring them in line with international best practices.



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